24/7 Call-Out Facility

Around-the-clock protection for your critical fire suppression systems.

At Astro Fire Systems, we understand that fire safety doesn’t work to a schedule. System discharges, faults, and emergencies can occur at any time and when they do, rapid response is critical to maintaining protection and minimising disruption.

Our 24/7 call-out facility is exclusively available to our contracted clients, providing immediate, expert support whenever it’s needed. Whether your fire suppression system has discharged or experienced a fault, our engineers are on hand day or night to restore safety and initiate the recovery process.

Fast, Reliable Response When You Need It Most

Fire suppression systems are designed to act fast, but so are we. If your system discharges or becomes compromised, our experienced engineers will:

  • Attend site immediately to assess the situation
  • Make the system safe and secure the affected area
  • Record all relevant cylinder and system data
  • Arrange for a fast-track cylinder refill or replacement, ensuring full system reinstatement with minimal delay

We support all major suppression agents, including FM-200, Novec 1230, CO₂, and Inert gases. Our priority is to get your system operational again as swiftly and safely as possible, while keeping you informed every step of the way.

What’s Included in Our 24/7 Emergency Support

  • Emergency System Response & Diagnosis Immediate mobilisation of qualified technicians to investigate discharges, faults, or system alerts.
  • On-Site Repairs & System Resets Fast, efficient fault rectification and system resets to restore protection and limit downtime.
  • Cylinder Refill or Exchange Coordination Detailed recording of discharged cylinders followed by expedited refill or exchange service.
  • Compliance with UK Fire Safety Standards All works are completed in line with BS EN 15004, ISO 14520, and OEM guidelines to maintain full system compliance.

Why Choose Astro Fire Systems?

Astro Fire Systems is committed to safeguarding your operations with dependable, expert-led emergency support. With our 24/7 call-out service, you’re never alone in an emergency - help is always just a phone call away.